Delete your data

Last updated 30 September 2026

This page explains how to remove the data Pulse by BigBoost holds about you. It applies to data from Shopify, Meta (Facebook and Instagram ads), Google and WhatsApp. What we collect and why is in our privacy policy.

Disconnect an account yourself

• Meta ads: sign in to the Pulse dashboard, open Connections and choose Disconnect next to Meta. We delete the Meta access token straight away and Pulse stops reading your ad account. You can also remove Pulse from your Facebook settings under Business integrations, which makes Meta cancel our access. To have stored ad totals deleted as well, send the request below.
• Google Ads and Merchant Center: disconnect them in Connections the same way (the access token is deleted straight away), or remove Pulse from your Google account's third-party access page. The request below deletes the rest of what we stored.
• Shopify: uninstall the Pulse app from your Shopify admin. Shopify cancels our access straight away and we delete the store's stored data within 30 days.
• WhatsApp: reply PAUSE or STOP to any Pulse message to stop the daily brief.

Ask us to delete everything

To delete your Pulse account and all data we hold about you, your store and your ad accounts, send a request through our contact page with the subject "Delete my Pulse data" and the store address or WhatsApp number you used. We confirm the request, delete the data within 30 days and reply when it is done.

What gets deleted

• Access tokens for every connected account.
• Stored store and ad totals, brief images and brief history.
• The questions you sent on WhatsApp and the answers Pulse sent back.
• Your contact details and WhatsApp numbers.

We may keep a record that a deletion request was made and completed, and anything the law requires us to keep, such as invoices.

Contact

Questions about deleting your data: bigboost.agency/contact. BigBoost, Chennai, Tamil Nadu, India.